Some Frequently Asked Questions and Answers

Normally, Yes. We can customize your package to fit your individual needs. Most of the resorts and hotels we work with allow extended stays. Additional nights are subject to availability and prevailing rates. If you wish to add extra nights, simply contact someone in our reservations department and inquire about availability.

The price paid for your package covers everything included in the package. The only additional charges to the package are state and/or local taxes and certificate fees. Consult your certificates for those charges. Taxes normally depend on time and location of travel and are paid while traveling.

This is easy... just follow the instructions within your particular certificate. Our office does not handle reservations or processing of these certificates, so please refer to them for the particulars.

Sorry, none of the resorts or hotels we use allow pets in the rooms.

Although our packages normally do not have any blackout dates, all requests are subject to availability. Meaning, the earlier you request your dates the better chance you have to ensure your first choice. We ask for 2 choices, in the event that your first choice is sold out. Remember that we require a 21 day minimum advance notice prior to booking travel dates, and we ask for 45 days if your coming during the summer or on a major holiday.

These packages are designed for individual families and some resorts restrict group travel. Because these packages are designed for introducing families to vacation ownership, we ask that individual families travel separately. However, you can refer a friend and we can book them into a separate package.

Room location and type are allocated are at the discretion of the resort or hotel. We can request certain room sizes or types, but we can not guarantee the accommodations. Remember again, the earlier you request your travel dates, the better chance we have to accommodate your requests.

We make your bookings as soon as we receive your formal written request. It normally takes within 7-10 business days to get a confirmation. You can expect to receive a final written confirmation, map, check in instructions and any dated coupons included in your package within 14 business days of the time you submit your request. Please remember not to make any travel arrangements without a written confirmation of accommodations.  Also, if your request is more than 6 months in advance it may take longer to get your request confirmed because some resorts and hotels do not book that far in advance.  If needed, ask you reservationist for more information.

Please refer to the full terms and conditions included in the paperwork of your package for complete details, but if you need to, package expirations can be extended for a small fee. Also, if you have returned a package for refund, you can normally expect a refund check within 30 days of the return of the package to our offices.